ResNet (Network)

Icon Network ServicesDescription
The ResNet (Residence Halls Network) service provides access to the intranet (for unregistered users) and Internet access (for registered users) to individuals over the ResNet network in residence halls.
Functionality/Benefits
Provides the Northeastern residence halls with redundant, high bandwidth, high availability, connectivity from Northeastern’s data network to the Intranet / Internet.
Service Level Options
N/A
Dependent Services
N/A
Customers
Staff, Students and groups or individuals working with the university
Users
Faculty, Staff, Students and groups or individuals working with the university
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Technology Services during normal Service Desk hours of 7:00am – 12midnight Monday – Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service

This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).

This service can also be requested electronically be visiting myHelp and submitting a self-service request online.

Version, Date last updated
Last Updated: July 2010
Get Started

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.

Students may also visit the ResNet website to learn more about tech support services.