Hours and Locations

InfoCommons · ResNet · Service Desk (Help Line/Tech Support)
· Classroom and Event Media Support · Other Computer Labs and Computers ·


InfoCommons – the largest computer lab on the Boston campus

Location: Snell Library (Building #59 on Campus Map)
Walk-up service is available at the Help & Information desk

Regular Semester Hours
Open 7 days a week, 24 hours a day
Support is available at the Help & Information Desk near the InfoCommons in Snell Library 7 days a week, 24 hours a day.
Outside of regular Service Desk hours the staff at the Help & Information Desk monitor both the Help Line 617.373.4357 (xHELP) and help@neu.edu.

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Service Desk

Help Line: 617.373.4357 (xHELP)
E-mail: help@neu.edu

Regular Semester Hours
Monday – Friday: 7:30 a.m. – 8:00 p.m.
Saturday: 8:00 a.m.– 4:00 p.m.
Sunday: 3:00 p.m. – 11:00 p.m.
Outside of regular Service Desk hours both the phone number 617.373.4357 (xHELP) and help@neu.edu are monitored by the staff at the Help & Information Desk near the InfoCommons in Snell Library.

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ResNet

Location: Speare Commons, basement (next to ResMail)
More Info: ResNet website

Regular Semester Hours
Monday – Thursday: 8:30 a.m. – 7:00 p.m.
Friday: 8:30 a.m. – 5:00 p.m.

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Classroom and Event Media Support

(Formerly known as Campus Media Services)
Location: InfoCommons (Snell Library)
More Info: Classroom Support page

For support, see InfoCommons above.

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Other Computer Labs and Computers

Lab Locations and Telephone Numbers
Information Technology Services provides a number of labs in various locations around Northeastern’s campuses, supporting PC, Mac, and laptop use. These labs are available to current students, faculty and staff with a valid myNEU login and can be found at the following locations:

  • InfoCommons I — Snell Library, see hours above — 617.373.4357 (xHELP)
  • Digital Media Commons (DMC) — Snell Library. For more information visit the DMC website
  • 54 Dodge  — 617.373.4357
  • Downtown Campus — Primarily teaching labs, call for availability — 617.373.8300

The InfoCommons maintains two computer labs inside the Snell Library: InfoCommons and the Digital Media Commons.

eBars
eBars are publicly available computers that allow you to access the Internet quickly using your myNEU/NUnet log in account. There is no printing available on these machines. eBars make it more convenient to access email or check myNEU or Blackboard from multiple locations across campus. This provides users another option beyond going to the main computer labs in the Snell Library (SL). eBars are located:

myNEU Kiosks
myNEU Kiosks are PCs located throughout the university with attached printers which allow Faculty, Staff and Students to securely access any of the services available on myNEU. Each is a protected PC that only allows on-campus connections with the exception of the following: Cashnet and the offsite booking system that the Marino Center uses for scheduling resources (i.e., racquetball courts).

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