ResNet Support for Student Computers

More and more students are using their laptops for class work, so it is beneficial for Northeastern faculty and staff to be aware of the services available at ResNet, and to know where to direct students when they’re having problems.

The ResNet Resource Center, located in Speare Commons, is available to all students with a valid HuskyCard regardless of whether they reside on or off campus. ResNet’s scope of services is similar to that of a full service computer store. However, there is no charge for almost all ResNet services.

Free services include:

  • diagnosis
  • malware removal
  • software installation
  • complete hard drive data backup
    and transfer
  • drive reformats
  • limited file recovery
  • operating system reinstallation
  • HuskyCable support
  • both Dell and Apple computer
    warranty repair work

Hardware repair services are also available on any manufacturer’s out of warranty computer for a nominal fee. In these cases, students must provide the necessary replacement parts.

The ResNet2 store offers computer accessories such as Ethernet cables, coax (Cable TV) cables, cable splitters, hard drives, etc. Students must have a valid HuskyCard and use that card or a credit card as payment. Students who have a problem with their computers can bring the units to ResNet for diagnosis, potentially purchase the needed parts at the ResNet store, and have the certified ResNet technicians perform the actual repair or replacement – truly one-stop shopping. Update: The ResNet2 Store closed on May 10, 2013. Details.

ResNet employs a full-time staff of three and a group of co-op and part-time students. ResNet has a rigorous student training program and offers additional training aids for those students who wish to achieve CompTIA + Certification. Students without this certification can work at ResNet, but only A+ certified students are permitted to perform hardware repairs on student machines. ResNet also deploys a mobile service unit called the Tune-Up Team. Arrangements are made in advance with Residence Directors for this student team to set up in common areas of residence halls during the fall and spring semesters. They make themselves available to answer technology questions, provide less complex remediation on site and provide initial diagnosis for more severe issues.

The student maintained ResNet website contains ResNet hours and contact information and FAQs, plus quick links to information such as recommended computer specifications, antivirus software, wireless information and the HuskyCable television lineup. There also is a schedule of Tune-Up Team visits and information on what students need to have when they bring their computers to that team for assistance.

Posted in 2011 April IS Newsletter and tagged , .