NU Information Services has expanded the means by which you can get help when you have a technology issue. As part of the ongoing IS effort to enhance and broaden the methods by which faculty, staff and students can reach out for technological assistance we are excited to introduce myHelp. This new tool enables each member of the campus community to not only submit their own incident, but to also track, view history and check the status of their incidents, 24 hours a day, 7 days a week. If you supply your e-mail, we can automatically notify you of any change in the status of your incident. All these options will be available to you directly from the myNEU Portal on the “Services and Links” tab, under “Faculty / Staff Services” or on the “Self-Service” tab for Students.
The myHelp tool does not replace any existing services, all of which will continue to remain available. So, whether you’re in the library or the residence halls, you can still visit the Service Desk in person at the InfoCommons in Snell Library or ResNet in Speare Commons (see Hours and Locations). You can still also call the HELP line (x4357) no matter the time of day or night, or access the myKnowledge self-help option within myNEU, where you are able to review the Frequently Asked Questions, read helpful “How To” articles; as well as search the solutions database to see how other members of the campus community may have resolved similar issues. In addition, firstname.lastname@example.org will continue to receive and respond to your e-mails.
For more information, see the myHelp Support page on this website.