Students – did you get a new computer this holiday season?

Don’t worry the ResNet Resource Center (RRC) is ready to help! On January 2, 2014 the RRC officially began providing guaranteed support for students with computers running the latest operating systems – Windows 8.1 and OSX 10.9 Mavericks. Student support is already available for Windows XP*, Vista, 7, and 8, and OSX versions 10.5* and higher.

Guaranteed support includes:

  • Compatible versions of the antivirus software Symantec Endpoint Protection 12.1.4 and the Virtual Print Client software (for the Free Print Allowance Program) are available at myNEU.
    • You can also come to the RRC in Speare Commons for assistance with installation.
  • Support for OS, driver, or application issues, as well as malware removal.
  • Support for reinstallation of the operating system, if deemed necessary by RRC technicians.

*Guaranteed support for Windows XP and OSX 10.5 Leopard will likely be ending in May 2014. Please contact the RRC at if you need assistance upgrading your operating system, or if you have any questions about this change.

Posted in 2014 January ITS Newsletter, ITS announcements and tagged , , , , .