Husky Locks

Northeastern is currently in the process of converting all offline and key entry locks to new online, wireless locks! All residence hall locks (bedrooms, suites and apartment doors) will be converted from an offline or key entry lock to an online, wireless lock within the next three years. The buildings listed below have all been converted to the new Husky Locks.. If you live in one of the buildings listed below, please be sure to read through the instructions and FAQs to understand all of the new features.

Husky Lock buildings:
International Village, Stetson East & West, White Hall, West Village F, G, H, Smith Hall, Loftman Hall, 153 Hemenway, Burstein Hall, Kennedy Hall, Kerr Hall, Light Hall, Melvin Hall, Speare Hall, 106 St. Stephens St., The Fairwoods (319 Huntington), Coventry Hall.

Residents:

 

Husky Card How to: Smart Card

 

Husky Card How to: Web

 

Husky Card How to: Mobile

 

Housing and Residential Life and the Husky Card Services staff are ready to assist all residents and we are looking forward to your feedback as you experience this new technology and all its innovative features.

Below are a few FAQs that may assist residents through this process. If you have any further questions or concerns, please feel free to contact Husky Card Services at huskylocks@neu.edu.

 

Husky Lock - FAQS

1. Why do I need a new card?
The new online locks require smartcards. These new IDs have a microchip installed which will allow you access to your room by tapping the card at the door lock.

2.  What is the Husky Card Center?
The Husky Card Center/Husky Card Preferences is a link on myNEU/Self-Service in which you can manage your Husky Card preferences.

3. How do I access my room?
There are a few ways to access your rooms.

Option #1 - Husky Card:  The most common and recommended way to access your room is to use your Husky Card. Just hold the card up to the keypad on the lock (HINT: aim for the number 5). When the red and green light flashes, you can enter your PIN followed by the # symbol. You can enter your PIN either after the lights stop flashing or during the flashing. (You must enter your PIN within 20 seconds of presenting your card at the door)

Option #2 - Web-based:  Another way to access your room would be through your myNEU portal. First go to self-service tab and then click on the Husky Card Preferences link. You can access this site via a smartphone. Once on the Husky Card Preferences site, just select “OPEN MYDOOR” and your door will start flashing a red/green light which indicates you can enter your PIN followed by the # symbol.

Option #3 - Mobile App:  Students have the option to download the CBORD MobileID app from their smartphone app store. This app is free and once downloaded, the student must register their phone through the Husky Card Preferences link on their myNEU, then follow the prompts to register the app. When asked for the server URL, it is huskycardcenter.neu.edu. Once entered, students will authenticate their device and be eligible to use it at their door.

Option #4 - Text message:  Finally, if you do not have your Husky Card or a smartphone you can text “OPEN MYDOOR” to 67513. You will receive 4 free texts for the academic year. Once you utilize the 4 free texts, you will be charged 25 cents per outgoing text which will be deducted from your Husky Dollar account.  PLEASE NOTE: OPEN MYDOOR is 2 words with no space between MY and Door. If you do not have money in your Husky Dollar Account, this service will not be available to you after you use your free texts. (For information on how to add Husky Dollars, please visit our Husky Dollars page)

4. What is my PIN?
Your default PIN number will be set to your birthdate, two digits of the month, and two digits of the day (MMDD). You will always need to hit # symbol on the keypad after entering your PIN at the door.

5. Where can I change my PIN?
You can reset your PIN online at the HuskyCard Center/Husky Card Preferences site via myNEU/Self-Service. 

6. Can my PIN be less than 4 digits?
No, the minimum PIN length is 4 digits.

7. Why does the lock flash red and green?
This flashing light is normal. When the red and green light flashes, you can enter your PIN plus #. You can enter your PIN either after the lights stop flashing or during the flashing. (You must enter your PIN within 20 seconds of presenting your card at the door)

8. Where do I get a new card if I lose mine?
You are able to get a new Husky Card on campus 24/7. Please see all of the pick-up locations and hours of operations here.

9. Where do I go if I have questions about access to my room?
Speare Hall students can stop by Hhusky Card Services located in 4 Speare Commons (basement) if they have any questions about access to their room.

10. What if I get locked out during the day?
Once all entry options are exhausted, please contact your residence hall staff. Once a staff member is paged, they will respond.

11. What if I get locked out in the evening or on weekends?
Once all entry options are exhausted, please contact your residence hall staff. Once a staff member is paged, they will respond.

12. What other features are available on the Husky Card Center site under Husky Card Preferences?
The Husky Card Center/Husky Card Preferences is available through myNEU/Self Service.  This site has many options for you to manage your Husky Card preferences.  You can: 

  1. Report your card as lost: Once you report your card lost, it will automatically be deactivated and cannot be used anywhere on campus.
  2. Report your card found: If you find your card after you reported it lost, you will be able to indicate it has been found and the card will automatically be reactivated.
  3. Report your phone lost: If you lose your phone you can report it lost.  Reporting your phone lost will not deactivate your phone, please contact your mobile phone provider as you normally would. This feature will only disable the MobileID app and deactivate any saved Husky Card preferences. Once the phone is found or a new phone is purchased, you must re-register the phone through the Husky Card Preferences link on your myNEU. 
  4. Set or Reset your PIN.  You are able to set or reset your PIN in your Husky Card Center through the Husky Card Preferences link.
  5. OPEN MYDOOR.  Using a smartphone, you are able to select your door and open it from the Husky Card Center. However, you will only have 20 seconds from the time you select this option to enter your pin plus #; therefore, you must be close to your door.
  6. OPEN MYSUITE.  If you live in an apartment, OPEN MYSUITE will open your apartment door and OPEN MYDOOR will open your bedroom door. When the red and green light flashes, you can enter your PIN plus #.  You can enter your PIN either after the lights stop flashing or during the flashing. (You must enter your PIN within 20 seconds of presenting your card at the door)
  7. Notification Preferences.  This feature allows you to register your phone.  You will need to register your phone if you intend to use the texting functionality for opening your door. Also, you will be able to choose notification emails/texts for such things as getting notified if a Residential life or Facilities staff person enters your room.

13. Where do I go to register my phone?
Go to myNEU, self-service, Husky Card Center/Husky Card Preferences. Once you enter that page, select Notification Preferences or Settings.

14. How many phones can I register?
ONLY ONE 

For further questions please email huskylocks@neu.edu.

Contact: Northeastern University Housing & Residential Life, 4 Speare Commons, 360 Huntington Ave, Boston, MA 02115