FAQ Whom do I call when there is a maintenance emergency? The Facilities Customer Service Center (i.e. Work Control) is the central base for response to all maintenance emergencies connected with Northeastern University campuses. The telephone number to the Service Center is (617) 373-2754. Who cleans my building? Because of the large number of buildings within the Northeastern University campuses and the desire to establish a high-quality learning, living and working environment for the students, faculty and staff, our Building Services department provides cleaning services in these buildings with a host of qualified custodians attending to specified buildings. Who replaces burned out lights? It is the responsibility of the Building Services custodial personnel to replace burned out lights with warranted assistance from Plant Maintenance electricians. Who maintains the temperature in my building? The maintenance of comfortable temperatures in the various buildings are managed by two Plant Maintenance departments: Heating, Ventilation and Air Conditioning (HVAC) and Mechanical. With assistance from the Energy Management Systems (EMS) department, from a computer-based effort, the HVAC department regulates the temperatures during the summer, while the Mechanical department oversees the temperature during the winter. Whom do I call for moving and trucking? The Transportation and Receiving department is responsible for moving of furniture as well as scheduling the use of university vehicles for university projects and events. Whom do I call about snow removal? The Building Services department oversees the operation of snow removal, utilizing a host of grounds crews along with contracted companies to assure the timely, efficient and safe removal of snow. Whom do I call about pest control? The university has obtained the continued service of a qualified company that remains on call for any pest problems that may arise. The Buildings Services department oversees this operation. Who is responsible for the locks on campus and how do I obtain a key? The Plant Maintenance department oversees the repair of locks and the issuance of keys to all personnel on the NU campus by our university locksmiths. Whom do I call for all other questions? Please call the main Facilities telephone number: (617) 373-2700.