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Customer Service

Facilities Customer Service Center
288 St. Botolph Street
Cullinane Hall
Boston, MA 02115

Telephone:(617) 373-2754
Fax: (617) 373-5362
Web: Work Request Online Service Center

The Facilities Customer Service Center is staffed 24 hours a day, seven days per week to serve the needs of the university faculty, staff and students. Our primary mission is to act as the liaison between the university community and the Facilities Division.

The Facilities Customer Service Center staff receives work requests (work orders) from within the university community and distributes them to the appropriate trade/custodial personnel.

All departmental work orders are processed through the Facilities Customer Service Center. Utilizing Maximo, a Computerized Maintenance Management System (CMMS), we have the ability to receive work orders by phone, fax and via the Internet.

How to submit a work order online through MyNEU

Receive, record, print and distribute work orders to trade/custodial personnel

Dispatch trade/custodial personnel to complete work requests

Distribute keys and temporary ID badges to contractors and vendors

Provide paging services

Generate and distribute work order reports for trade supervisors and managers within Facilities

Monitor Energy Management System (EMS) and NUnet Envirocom alarms

Issue confined space permits to trade personnel and contractors

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