Gathering and Securing Updated Contact Information

During the first week of class or after the add/drop period, we recommend that you access Banner and verify student enrollment. Then document and safely store student email addresses and phone numbers.

We also recommend that you ask students to be sure they have forwarded their Northeastern email to the email system they use. See

If you are using Blackboard you can start a forum or a discussion topic for this purpose. This will ensure that all alternate contact information is available in one place. Once all students have submitted their information, we recommend that you download this information and store it in a safe place. You may also create an email distribution list with student’s alternate email addresses.

Note: Please be sure to destroy student contact information according to FERPA guidelines.

Additionally, encourage students to keep their contact information up to date in MyNEU and inform you of any changes as soon as they occur.

For students to update address and phone numbers in MyNEU they should do the following:

• Log into the student portal.
• Select the "Self Service" tab.
• Under "Registrar," select the "Emergency Contact Info" tab and follow the directions shown.

Record Contact Information for Key Contacts

To keep open lines of communication, you may also record contact information of the point people in your department and college, including names and primary and secondary email addresses and phone numbers.