City Hall is always above average — if you ask City Hall

bGlobeBy Meghan E. Irons | Boston Globe

own CityScore. Miami, Providence, and South Bend, Ind., have volunteered to test the system, officials said.

Steve Fox, a longtime South End resident who chairs the South End Forum, said he is very familiar with CityScore and credits the city with being extremely responsive to calls neighborhood residents make to the 311 help line. But he said he has concerns that the city doesn’t factor in when a case is resolved, instead of when a work crew shows up at a site.

“I like the concept,’’ said Fox, who then hesitated: “But I mostly trust the numbers.”

Officials said at the round table a case is closed when city crews complete the job.

Daniel O’Brien, a data scientist at Northeastern University, said CityScore is a good first step in attempting to simplify complicated data. But he acknowledged that initially he had concerns about how to interpret the numbers.

“I trust the numbers. I didn’t always know what they mean,’’ O’Brien said. “There could be stronger documentation for how to interpret them relative to real world events.”

Read the full article here.

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