There are online resources that are available to faculty about FACT in CPS Faculty Central: https://www.northeastern.edu/cpsfacultycentral/?page_id=993.
If you have questions about the purpose of FACT, how students are flagged, best practices for submitting reports, or other non-technical questions, please email CPS-FACT@northeastern.edu For technical questions or issues, please contact the IS Service Desk via email at help@neu.edu, or by phone at 617.373.HELP (x4357), referencing FACT.