Frequently Asked Questions

Conflict Resolution FAQs

What is the Conflict Resolution at NU program?

CR at NU is a program designed to educate and train students in conflict resolution techniques as well as provide conflict resolution resources for those who are currently experiencing conflict.

What kind of training workshops are offered?

There are currently three training workshops offered by CR at NU. Click here to read more about them.

Who are the training workshops for?

The workshops are designed for all Northeastern University students. We recommend the training workshops to student organizations and residence hall floors that are looking to be pro-active in preventing conflict and encouraging their members or residents to develop better conflict resolution skills.

What can I learn from a conflict resolution training?

We all experience conflict in our lives, but we are rarely taught how to manage it effectively. Conflict resolution training can provide you with insight into how you currently manage conflict as well as provide you with skills to manage conflict productively. These skills will assist you in all areas and of your life.

Conflict Coaching

What is conflict coaching?

Conflict coaching is a 1:1 meeting with a staff member from Conflict Resolution at NU. The goal of conflict coaching is to ask questions of the student that will encourage him/her to think about the cause(s) of the conflict and brainstorm potential options for resolution. Additionally, the conflict coach shares resources with the students\ that include tips for managing conflict.

Is conflict coaching a part of the student conduct process?

Conflict coaching is separate from the disciplinary process.

Why choose conflict coaching?

Conflict coaching is a good option for students who are interested in resolving the conflict on their own, rather than involving a third party. It can also be beneficial for students who are in the early stages of conflict and want to brainstorm how to improve the situation before it gets worse.

Mediation FAQs

What is mediation?

Mediation is a voluntary and confidential process in which a neutral third party facilitates a conversation between parties in conflict. The mediator is not a decision maker, rather the parties determine their own resolution.

Is mediation a part of the student conduct process?

Mediation is separate from the student conduct process.

Why choose mediation?

Many times when people are in conflict, a third party neutral can help the parties discuss their conflict in a productive way and come to an agreement that will work for all parties.

Who is the mediator?

Colleen Ryan, an Assistant Director of OSCCR, will accept requests for mediation. She has received over 48 hours of mediation training and currently serves as a mediator for small claims cases in a local municipal court. If students are interested in an alternative mediator, Colleen Ryan can provide referrals to community mediation centers in the local area.

Will OSCCR find out about what is discussed in mediation?

Mediation is a private forum for the parties to discuss their conflict. Confidentiality cannot be guaranteed in cases where either party articulates a threat to themselves or others.