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While the resume gets you the interview, it's the interview that gets you the job! It's so important to be prepared, including by researching the company and the indidual(s) you're meeting with, anticipating and practicing questions, and preparing questions to ask during your interview. There are many ways the Department of Career Development can help you get ready for your interview:
Why bother to prepare?
Employers are impressed by candidates who have researched them, their organization, analyzed the job description and show energy and enthusiasm for the job. Take the following steps to increase your interview IQ:
Companies will often give you the names of the individual(s) you’re meeting with, but if they don’t, it’s completely appropriate to ask “with whom will I be meeting?" Look at the company bio and LinkedIn profile, as well as Google, anyone you’re meeting with, so that you know their background and can ask questions that show you’re well informed.
Learn as much as you can before the interview. Visit their website to understand their products/services, volume of business, competitors, culture, and other key information. Search for news articles or other publications about the organization. Use Google News, LexisNexis, Hoovers, Glassdoor, Wetfeet, and Business Week, as well as LinkedIn and Twitter. Of course, if anyone at your network works at the organization, you'll want to speak to them to get first-hand information.
In addition to researching the individual(s) you’re meeting with and the company, you need to understand as much as you can about the job itself. Analyze the job description and match your experiences, skills and interests to the job. It’s also important to have a good idea of a salary range for the position in case that comes up during your interview, but also so that you can better negotiate when you have an offer. Check out our handout on Salary Negotiation, and also consider speaking to professionals in the field to find out what the typical entry-level salary for the field is (see Informational Interviewing handout).
Now that you have completed your research on the interviewer(s), company, job, and salary, you need to focus on yourself. Why are you interested in this position? How do your experiences and qualifications fit the requirements of the job? Be able to discuss your strengths and weaknesses, your educational background and work experiences, and your goals and values. Write down your accomplishments and prepare concrete examples as evidence.
Employers, depending on the type of role they are interviewing for, may structure the format to highlight job-seekers' strengths and abilities to think on their feet. It is completely appropriate to ask “how long should I plan to be at your office?” so you can prepare appropriately and pace yourself once you are there.
Read the job description thoroughly. Prepare answers to potential questions in advance. Be sure to connect your skills with their specific requirements. Practice your answers with a friend or counselor in the Department of Career Development. Recorded mock interviews are also available, after a practice session with a counselor. Take advantage of InterviewStream, – an online interview-practice tool that can be used from home if you have a webcam on your computer, or from the designated computer in the Department of Career Development.
The questions you ask indicate your level of interest in the organization and your preparation for the interview. If you don’t have any questions to ask, most employers will think you’re not really interested in the job. Don’t ask questions that could easily be answered through your own research. Instead, ask questions that demonstrate a genuine interest in, and understanding of, the organization and the position. You should have at least 10 questions prepared.
There are typically two types of interview questions. Common interview questions are those that are (almost) always asked and are typically designed to learn more about you, and how you’re a good fit for the position and the company; in other words, why the company should hire you. As compared to common interview questions, behavioral interview questions are often more focused and are looking at how you’ve behaved in past situations as a way to gauge how you might respond in a similar, future situation. While interviews often focus on common and behavioral questions, you may also encounter interview questions (perhaps framed as a behavioral question) that are designed to probe a perceived weakness or shortcoming. Finally, and depending on your field, you may encounter a case interview. For more information on case interviews, check out our resource page.
Common Interview Questions:
Behavorial Interview Questions:
For other behavioral interview questions, and for an effective technique to answer those questions, check out our resource page.
Be prepared for the questions you hope no one asks because they usually touch on a perceived weakness or shortcoming in your application that an employer will want to ask you about. Your answers to these questions should focus on addressing the issue in a truthful, albeit matter-of-fact way, and then turning it back to a positive.
For example, your GPA meets their hiring criteria, but your transcript shows some low grades during freshman year:
“While my grades weren’t as high as I would have hoped during my freshman year, as you can see from my transcript, I have significantly improved since that time while also taking on a research project with a Professor and increasing my responsibility in campus organizations.”
Perhaps you meet the job description’s required qualifications and some of the desired qualifications, but you don’t yet have a few of the skills and experiences they’re looking for:
“While I haven’t yet had the opportunity to develop and facilitate a training program for employees on benefits, I have had the opportunity to advise employees individually on their benefits, and to assist my supervisor in facilitating other human resources related programming, and based on those experiences, I believe that I could effectively take on this role.”
Maybe you have a gap in your resume:
“That’s correct, I didn’t work in 2009. I had been a part-time student, and decided to go full-time to finish sooner, so I wasn’t working.”
Or maybe you were laid off for non-performance reasons:
“I was one of 180 people laid off last September when XYZ Inc. went through a major downsizing.”
Perhaps you were fired:
“I just didn’t fit into the organization. Finally, my supervisor and I decided it was best for me to leave. This was difficult, but it showed me the importance of finding a good match for my next position.”
These examples show straightforward answers that reflect well on you, demonstrate that you are resilient, and that you have learned from any mistakes or setbacks.
Arrive early Arrive about 15 minutes early so you have time to find the specific office or suite and settle in. Dress appropriately Dress for success! It’s best to dress more conservatively rather than risk being under-dressed. Read this Careerbuilder article for more information. Be polite Your interview starts the moment you walk through the door, so be polite and courteous to everyone, and remember to turn your cell phone off. Phone and Skype interviews For additional tips on phone or Skype interviews review our resources.
Employers expect to hear from you and will wonder about your interest in the position and your professionalism if they don’t receive one. You should send a thank you note within 24 hours after the interview to each person you interviewed with. It’s best to send the thank you note by email, and then follow with a handwritten note by regular mail. Make sure your note is targeted and thoughtful – take the opportunity to reiterate your enthusiasm and/or to clarify something you don’t think you answered well.
Your first step after being given a verbal job offer is to thank the employer for the offer and express your enthusiasm. Then, ask when you can expect to receive a written offer, and when they need to hear back from you with an answer. It’s best not to accept the offer on the spot, as that prevents you from following up with other employers you may have interviewed with, but not yet heard from, and also doesn’t give you the opportunity to review the written terms of the offer to try to negotiate your salary and/or other terms. After receiving the offer letter with salary and benefits information, you should ask any questions, negotiate, and/or accept the offer!