So what is consulting exactly? Tom Peacock, an IT and business transformation consultant at Accenture and 2010 Mechanical Engineering graduate, describes it as coming into a company to help improve a process and/or to solve a specific problem. Those problems provide a level of thrill and excitement, as you take a complex issue and break it into its simplest components to make a persuasive argument and get your client to trust your analysis and see the merits of your proposed solutions. As Tom explains, “the biggest thing is really seeing and feeling your client’s satisfaction.”
Tackling these challenging corporate issues takes excellent analytical and problem solving skills, resourcefulness and flexibility, which Tom credits Northeastern and its co-op program for helping him even further hone. What’s also helped drive his success, is a passion and dedication to his work and showing a whole lot of initiative! In fact, during his undergraduate years, Tom twice took it upon himself to improve companies’ IT processes. First, Tom returned to a deli, Oliva’s Market, where he had worked in high school to automate their order system. During his time working at the deli, he had observed the business’s shelves full of binders detailing their more than 200 catering orders per week. This paper system required someone to tally orders on a daily basis. Recognizing room for improvement, Tom built an application for them using salesforce.com that automated this process, allowing them to see their orders real-time and to forecast their inventory and resource needs. Tom still remembers the thrill when he rolled out the application and the amount of time he saved the team at Oliva’s. Next, and while on this third co-op at Wellington Management in their financial planning group, Tom took it upon himself to completely automate a multi-step process that generated information on budgets and expenses, reducing the monthly time for this task from 16 hours down to 4.
Notwithstanding this natural drive to improve processes, Tom didn’t start out knowing that he wanted to do consulting, but he took the opportunity that Northeastern’s co-op program afforded him to explore options and opportunities. He completed his first two co-ops at engineering companies, where he further refined the strong problem solving skills that he was developing in his classes. After his second co-op, he realized he was increasingly interested in using his engineering background to tackle a more traditional business role, prompting him to take some evening MBA business courses and pursue a third co-op in finance at Wellington Management. His time at Wellington really solidified his desire to transition away from engineering and into a business position, ideally in consulting, where he could become an expert and a trusted advisor in fixing business and/or technical processes. And so began the job application process.
Tom recounts that he applied to dozens of companies, and although he had a few interviews, it wasn’t until he reaped the rewards of some diligent networking with an individual from Bluewolf at a Northeastern hockey game that he secured an offer. Tom credits the work he did at Wellington Management, particularly when it came to improving business processes with technology as aligning well with the work that Bluewolf did, given its focus on salesforce.com.
Tom worked at Bluewolf for nearly three years, during which time he led multiple global programs using salesforce.com to improve the overall efficiency of sales, marketing and customer service processes. Throughout his tenure at Bluewolf, he interacted with over 14 different clients across numerous industries, wearing multiple hats, including that of project manager, process and enablement lead, solution architect, and application lead. Tom says that Northeastern transformed the way he thought about problems and made assumptions which propelled his success on the job. More specifically, the software experience he gained through his C++ and Matlab courses helped him to understand code and to credibly interact with developers. In looking to give back to Northeastern, and further underscoring his drive, Tom helped to start a co-op program at Bluewolf, which ultimately hired (and continues to hire!) 5-7 new co-op students every 6 months, many of whom have gone on to receive full-time offers.
After a successful run at Bluewolf, Tom was offered, and ultimately accepted, a position at Accenture as a Consultant, where he works in the salesforce.com practice helping companies transform their sales, marketing, and customer service organizations. His focus remains on understanding the business problems that companies face and helping them to understand what changes are needed from a people, process, and technology perspective. In this role, Tom is able to continue his focus on providing IT solutions for his clients, while also working more closely on developing overall strategies to help his clients improve their business processes.
So in light of his success what advice would Tom leave current students with to get their start in consulting? “Number one is networking.” As Tom explains, “don’t be afraid to leverage who you know and along those lines, don’t be afraid to reach out” and importantly too, “stay in contact with those you’ve built connections with, including former co-op employers.” In addition to networking, and once you have an interview lined up, “bring your ‘A’ game.” For example, when Tom found out about his interview at Bluewolf, he bought the CEO’s book and read it over the weekend. “You have to make sure they know you want the job by effectively preparing.”
Clearly Tom has had a lot of success in the more than four years since he graduated and in the spirit of giving back to his alma mater and helping those who want to navigate success in the world of consulting Tom generously welcomes those who want to reach out for an informational interview!
Tom Peacock is a consultant at Accenture with a passion driving transformational business programs through simplified processes, behavioral change, and technology solutions. His experience and expertise revolves around sales, customer service, and marketing within the electronics and high tech industry. He enjoys using his extended knowledge of salesforce.com to create innovative solutions to improve the overall experience for internal and external customers.
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