People generally understand the importance of a great first impression – you want to kick your first day off with a smile and a firm handshake and a solid, confident grasp of office small talk. But we don’t often talk about creating an awesome last impression. What do you do during your last week to make your employers remember you?
Hint: Make their job easier by creating on-boarding documents for your replacement.
Here are a few tips for making your on-boarding documents awesome:
- Walk through your day. This is best done a couple of weeks before the end of your internship. Walk through your day and make a note of everything you do – what does your schedule look like? Who do you talk to? What projects do you prioritize? Break down your day into any and all tasks the new person might not know how to do and add them to a running list.
- Take your time. Mark off a day on your calendar for making on-boarding docs. This will allow you to sit down, put on some pump-up jams, and do a killer job. This is a working document, so send the file to your replacement so they can edit it and send it to their replacement. You’re leaving your legacy right now.
- Be specific. Assume nothing. What emails do you send in a day? When I worked in events, I wrote an on-boarding doc with a whole section for how to keep in contact with caterers. I took screenshots of spreadsheets I kept, email templates, suggestions for how much to order from where, and the name and number of any contacts I had established. This ensures that anything and everything is accounted for.
- Include anything they might find useful. This might include: common abbreviations no one explains to you, office acronyms, or an “email decoder” (this is important especially for tech co-ops or companies where jargon runs rampant).
- Include a contact sheet. Basically, a whole sheet should be dedicated to who does what around the office. Question about this? Ask Tom. Question about this? Ask Victoria. Question about this? Ask Kate. This proves incredibly helpful and will prepare the upcoming co-op for success from day one.
- Be appropriate. Duh? Your employer can (and probably will) read this. Be classy.
On-boarding docs are a good way to refresh your memory and reflect on your responsibilities throughout the past six months. They also show your employer that, yes, you were working for six months. In fact, you were doing an excellent job for six months. And you’re going to make sure your replacement also does an excellent job because you’re just that kind of person.
And that last impression goes far.
Lindsey Sampson is a junior International Affairs major with minors in Social Entrepreneurship and Writing. She enjoys writing about Millennials in the workplace and social media as a marketing tool. Follow her blog here and on Twitter @lindseygsampson.