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Facilities - Facilities Customer Service Center Procedure


Procedure

Title: Work Order Requests
Policy / Procedure No: FD008
Purpose: To define the procedures for work order requests.
Who Performs: Facilities Customer Service Center
10 Gainsborough Street x2754.
General Information: The Facilities Customer Service Center is the communications center responsible for gathering accurate information for work requests for repairs, special services and emergencies related to the physical plant of Northeastern University. The Facilities Customer Service Center is the primary command center for the Facilities Division and is open 24 hours a day, 7 days a week, 365 days a year.
Contact Person: Facilities Customer Service Center, x2754

PROCEDURE:

1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request.
Self-service is available via: www.facilities.neu.edu.

2. The customer provides the following information:

  1. Customer name, phone number and NEU email address
  2. Location, i.e., building, and room number
  3. Alternate contact name if possible and their phone number
  4. Department name, if applicable
  5. Detailed description of problem

3. Customer will receive a verification email, which includes the work order number for future reference.

4. Email confirmation will be sent to confirm that the work request is done.