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Facilities Division - Facilities Operations Maintenance Request
Procedure
| Title: |
Building Services Maintenance Request |
| Policy / Procedure No: |
FD099 |
| Purpose: |
To define the procedures for requesting operations maintenance
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| Who Performs: |
Facilities Operations |
| Genetral Information |
The Facilities Operations Department handles electrical, mechanical, plumbing, carpentry, energy management, painting, and signage needs required by the University that includes academic and residence halls.
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| Special Instructions: |
Work Orders are required to initiate general routine work requests. More extensive or costly work requests must be approved by department head.
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| Contact Person: |
Facilities Customer Service Center, 10 Gainsborough St., at x2754 |
PROCEDURE:
1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request.
Self-service is available via: www.facilities.neu.edu
2. The customer provides the following information:
- Customer name, phone number and NEU email address
- Location, i.e., building, and room number
- Alternate contact name if possible and their phone number
- Department name, if applicable
- Detailed description of problem
3. Customer will receive a verification email, which includes the work order number for future reference.
4. Email confirmation will be sent to confirm that the work request is done.
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