Table of contents: alphabetical Table of contents: department


Facilities: Lock Shop


Title: Lock and Key Request
Policy / Procedure No: FD004
Purpose: To define the procedures for requesting Lock changes and/or keys made.
Who Performs: Lock Shop.
Documents Needed: Lock and Key Request Form
General Information: In order for locks and keys to be administered a lock and key request form must be filled out completely and signed by authorized personnel. This form can be found at, select forms.
Special Instructions: None
Contact Person: Lock Shop, 10 Gainsborough Street x2754


1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request.
Self-service is available 2. The customer provides the following information:

  1. Customer name, phone number and NEU email address
  2. Location, i.e., building, and room number
  3. Alternate contact name if possible and their phone number
  4. Department name, if applicable
  5. Detailed description of problem
3. Customer will receive a verification email, which includes the work order number for future reference.

4. Email confirmation will be sent to confirm that the work request is done.