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Facilities - Landscape Services Landscape Services & Suburban Campuses
Procedure
| Title: |
Landscape Services Maintenance Request |
| Policy / Procedure No: |
FD003 |
| Purpose: |
To define procedures for
requesting landscape maintenance. |
| Who Performs: |
Landscape Services & Suburban Campus Facilities |
| Documents Needed: |
None |
| General Information: |
Landscape Services & Suburban Campus Facilities handles routine maintenance required by the University. Additional costs related to special events landscape maintenance will be billed to the requesting department.
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| Special Instructions: |
Charges may include, but are not limited to personnel overtime. Payment for these charges will be made by Internal Requisition.
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| Contact Department: |
Facilities Customer Service Center, x2754
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PROCEDURE:
1. Student, faculty or staff person calls the Facilities Customer Service Center at x2754 to enter in a work request.
Self-service is available via: www.facilities.neu.edu
2. The customer provides the following information:
- Customer name, phone number and NEU email address
- Location, i.e., building, and room number
- Alternate contact name if possible and their phone number
- Department name, if applicable
- Detailed description of problem
3. Customer will receive a verification email, which includes the work order number for future reference.
4. Email confirmation will be sent to confirm that the work request is done.
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