Outstanding Service Award

The Outstanding Service Award recognizes an individual who has shown a commitment to advancing the student, staff, or faculty experience. Recipients are ambassadors of the university who demonstrate extraordinary service and represent institutional excellence.

Award Recipients

emmaJane Brown, Vice President, Enrollment Management
Under Jane’s leadership, Northeastern has consistently achieved record numbers of undergraduate applications while exceeding all previous benchmarks in academic profile, selectivity, and global diversity of our incoming classes. Her partnership with the Office of the Provost has resulted in a freshman retention rate of more than 96 percent over the last three years. She has spearheaded several major initiatives, including collaborating on the launch of the prestigious University Scholars Program, the Presidential Global Scholars, the Global Fellows Program, and the new NUterm. Jane also played a pivotal role in the creation of the Visitor Center, a national model for innovative use of space, media, and technology.

emmaMichael Dwyer, Lieutenant, Northeastern University Police Department
Mike is a compassionate problem-solver, who for 39 years has provided the highest level of service to students, faculty, and staff. He manages the daily functions of NUPD, coordinates all public-safety aspects of the university’s larger ceremonies and events, and works with departments across Northeastern to address complex and sensitive matters. He coordinates with external agencies, including the Boston Police, MBTA, and presidential security details, and has ensured a peaceful response to Red Sox and Patriots victories. Mike was also responsible for security at such major events as a visit from President Obama, the Boston Pops at Matthews Arena, and Commencement activities.

emmaDoreen Hodgkin, Associate Dean of Administration and Student Affairs, College of Computer and Information Science
Doreen is “the linchpin of CCIS,” providing exceptional service to prospective and current students, parents, faculty, and staff. She has made process improvements and realigned staff to advance individual careers while creating a more effective team for the college. She is credited with the success of the Seattle computer science program. And each year, she calls each admitted student to congratulate him or her and answer questions, resulting in a high yield for CCIS. When a student from Eastern Europe learned that her government planned to halt her scholarship, Doreen worked to successfully change that outcome. For 32 years, no problem has been too complex for this tireless advocate.

emmaJonna Iacono, Director, University Scholars Program
Jonna’s commitment to excellence has resulted in the world-class University Scholars Program that is rapidly becoming the model for other universities. The program offers full scholarships to top applicants and provides these highly qualified students with varied and unique opportunities for leadership training, intellectual growth, and community engagement. Jonna established a Scholars Independent Research Fund that enables students to develop, write, and submit grant proposals for faculty-mentored summer research projects. Each student is also required to perform 100 hours of community service. Jonna’s leadership has enriched the lives of students and faculty and strengthened Northeastern’s position as an academic leader in undergraduate education.